My Services

UX Research Consulting, Training, Workshops, Speaking. I Provide Conversion Rate Optimization and UX Design Improvements to Increase ROI

UX Research

Conduct all types of usability and UX testing including remote and in-person moderated and unmoderated testing, A/B, paper prototype, iterative prototype, concept testing, field research, and survey instrument design and analysis.

Conversion Rate Optimization

Create and evaluate qualitative data including Google Analytics, Surveys, Content Audits and related behavioral information from CRM and back-end systems for better conversion and ROI.

Training

Provide UX research and conversion optimization training to teams who seek to improve UX engagement and ROI by applying my 20+ years experience in hands-on workshops, speaking engagments and custom training sessions.

My Story

My Story

Senior UX researcher, trainer and conversion optimization expert. Author of the book: "UX Optimization: Combining Behavioral UX and Usability Testing Data to Optimize Websites." Certified Usability Analyst who conducts UX research, CRO and UX design improvement to increase ROI. Work with start-ups to the Fortune 500. Conduct hands-on UX optimization workshops. Speaker at UXPA, SXSW, World Usability Congress, InnoTech and more.

Select Firms I've Helped:

AT&T
AT&T
BlackBerry
BlackBerry
Blue Cross of California
Blue Cross of California
BMC Software
BMC Software
Countrywide Home Loans
Countrywide Home Loans
DIRECTV
DIRECTV
Gemalto
Gemalto
IBM
IBM
Kodak
Kodak
MedSpring Urgent Care
MedSpring Urgent Care
Nixon
Nixon
SCI Texas
SCI Texas
Sprint
Sprint
Virgin Media
Virgin Media
Walt Disney Company
Walt Disney Company
WellPoint Health Networks
WellPoint Health Networks

Happy Customers

UX Strategy, Research, Conversion Rate Optimization and UX Design Improvement

Expert in UX Strategy, Research, Conversion Optimization and UX Design Improvement